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Two professors from the University of Michigan's Ross School of Business found that speaking positively of fellow team members gives more meaning to one's work and provides a greater sense of purpose. They also claim that there are numerous opportunities to highlight your team's contributions and talent that often are not taken advantage of.

When you bring on a new team member, you can make him or her feel like a million bucks by highlighting what makes the new hire interesting and telling other members of your staff the talents they bring to the organization. One company ...

Our world is changing so rapidly that you may not believe you have the capacity to keep pace. Wouldn't we all be more productive if we could assess applications that are best suited for our businesses and careers more quickly? Everyone knows someone who is technologically illiterate, but does that mean they can't learn or it's too complicated to even try? 

The age old question, "can you teach an old dog new tricks?" comes to mind, and if you asked Dr. Barbara Oakley that question her response would be a resounding "yes.” Dr. Oakley teaches  ...

Hiring the right match for you business culture is one of the greatest challenges facing kitchen and bath showroom owners. There are a few red flags that you should watch for when interviewing candidates. A common mistake is to start the interview by asking candidates to talk about themselves. Those who are experienced interviewees will provide their elevator pitch or may want to tell you their life story, dominating most of the interview time without providing the information you need to make informed decisions. A resume answers the question, but remember a resume is nothing more than a ...

Excellent customer service is the key to holding on to customers, which, in turn, is the key to sustaining long-term profitability. Customer service guru Dennis Snow (Snow & Associates) has developed a hierarchy of customer service expectations derived from research by the Gallup organization. On the bottom two rungs of the pyramid are accuracy and availability. When you provide a service to customers, they expect what you tell them to be true and they also expect you to be available when they need you. These are basic and expected by almost everyone. ...

Word of mouth is responsible for 93% of messages passing from one person to another. Everyday, Americans engage in 16 word of mouth conversations where they say something positive or negative about a showroom, product, service or person. We recommend restaurants and movies we’ve watched to coworkers, tell family members about a great sale and recommend babysitters to our neighbors. American consumers mention brands 3 billion times a day. Our mentioning of brands is about as involuntary as is our breathing. We do it so often, we don’t even thing about it.

In his book ...

Most hiring processes are not effective due to a concept known as "confirmation bias.” This involves people who interview prospects for a position in their firm that make a determination of a candidate's fit within five minutes of the start of the interview and then spend the rest of the time affirming what they want to believe based on those first impressions.  That's why most job interviews are not really effective ways to determine if the candidate sitting in front of you can do the job that you are offering, will work with your team and/or will be a good fit ...

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