BKBG Blog

Don’t you love companies that claim their customer service is better than the competitions? If you asked a sales professional in your...

Yes, it is. That’s why when someone posts something negative about your showroom or yourself, you need to act immediately to proactively...

Many BKBG Shareholders understand that fewer products can be more effective than having every inch of wall and floor space covered with products....

Who wants to be around cranky people? Most likely none of your customers, suppliers or fellow team members. However, it is almost impossible not to...

Change is one of the hardest responsibilities that showroom owners and managers need to master. It’s not easy to get team members, suppliers...

“Your job isn’t to get people to buy stuff; your job is to matter to them. You need your customer to believe in what you do. To...

Four years ago, Nieman Marcus was working its way out of bankruptcy. The first quarter of 2022 was brutal for many retailers. The Conference Board...

How many times have you told your team to work smarter not harder? That’s easy to say, but more difficult to execute. As owners and leaders...

Thomas Jefferson wrote in the Declaration of Independence that Americans have the inalienable right to life, liberty, and the pursuit of happiness....

Who sells products in your showroom? Duh, it’s the salespeople – right? Not always. In today’s 24-7-365-connected world where 99%...

Unemployment in the U.S. remains at historic lows. Finding new team members remains a top challenge for most BKBG showrooms. A lasting side effect...

How often should you email customers and prospects? That depends on the goals you want to achieve from an email campaign. A goal might be to drive...