BKBG Blog

Making Your Sales Team More Productive
April 21, 2022
Making Your Sales Team More Productive

It’s hard to teach old dogs new tricks and that’s one of the biggest challenges showrooms have in adapting to the new customer-buying paradigm that currently exists.  Many experienced sales professionals adopt a mindset that they already know everything there is about kitchen and bath showroom customers.  They compartmentalize different customer types.  There are the know-it-alls. Another group is the pain the backsides.  Certain types of customers fall into the never-able-to please category. You get the idea.  It’s time to wipe the slate clean.  The customer-sales relationship has changed dramatically.  Customers are knowledgeable.  They are leery.  Trust is something that needs to be earned every time someone walks in the door.  Team members that are clinging to past experiences and believe they know it all are doing a disservice to themselves, the showroom and customers.

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Help Your Showroom Go Viral
April 14, 2022
Help Your Showroom Go Viral

Contagious – Why Things Catch On, written by U Penn Wharton Marketing Professor Jonah Berger, offers guidance that kitchen and bath showrooms can use to become better promote their brands.  

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Making Sense of the Great Resignation
April 7, 2022
Making Sense of the Great Resignation

More than 47 million Americans voluntarily quit their jobs in 2021, reports the U.S. Bureau of Labor Statistics. The result is that many BKBG Shareholders and Preferred Vendor Partners can’t find the labor necessary to grow their businesses and often efficiently manage the business that they currently have.  

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Customer Experiences that Make You a Destination of Choice
March 31, 2022
Customer Experiences that Make You a Destination of Choice

Numerous marketing experts claim that kitchen and bath showrooms must deliver compelling, engaging and memorable customer experiences to stand out and become a destination of choice.  If your skill set is limited to taking orders, how do you differentiate on anything other than price?  

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How to Better Use Your Personal Batteries
March 24, 2022
How to Better Use Your Personal Batteries

How much time, energy and intellectual capital do you spend on things that are not worth the effort?  Most likely the answer is too much.  Similar to other finite resources, how you allocate your energy level and focus impacts productivity, health and emotional wellbeing.  For most people, energy levels increase if they get a good night’s sleep, eat healthier and exercise regularly.  Energy also increases if you connect to something that is bigger than yourself,  such as a charitable cause.  You know what needs to be done to recharge your batteries, but what many people do not consider is how to strategically use the energy they have. 

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The Perils of Being A Lemming
March 17, 2022
The Perils of Being A Lemming

How many times have you found yourself wanting to emulate a competitor or a benchmarking business that has a good idea? Do you kick yourself for not thinking of something that should have been so obvious?  Do you really have to have the same lines as the competitor down the street?  Is imitation really the sincerest form of flattery?  What we don’t typically ask about a new line, new product or service that you want to acquire and/or offer is how do you know if it will be successful?  

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Retaining Best-In-Class Talent
March 10, 2022
Retaining Best-In-Class Talent

A lesson many kitchen and bath showrooms learned from sheltering in place during COVID 19 is that coming to the showroom every day is not necessary for your team to be productive.  At a time when attracting and retaining talent is paramount, many showrooms are re-evaluating their work processes and benefit packages. What can you do to attract and retain best-in-class talent?  

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What Makes For A Great Creative Team?
March 3, 2022
What Makes For A Great Creative Team?

You may believe that some people are more creative than others and wonder why you can’t be as cutting edge or your showroom be more innovative?  The first step is to understand the traits teams must have to constantly innovate.

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How or Why to Sell Ideas?
February 24, 2022
How or Why to Sell Ideas?

What’s the best way to pitch a builder to rely on your showroom for kitchens and baths or to convince customers that they should trust you to create the kitchen of their dreams? Is there a secret sauce for successfully pitching ideas?  Best-selling author Simon Sinek (Start With Why and The Infinite Game), believes the best way to pitch an idea is to explain the why – what’s the purpose of what you are proposing.  Sinek believes when you start with why it is easier for people to understand the motives and goals behind your pitch or idea.

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A Better Way To Manage Email
February 17, 2022
A Better Way To Manage Email

There are tons of tools, apps and articles that offer guidance for managing email.  Part of the problem is that email is so pervasive in our daily lives that it consumes too much of almost everyone’s day.  For too long, emails are perceived as urgent and important communications.  Most are not, but that does not dismiss the fact that if you don’t respond immediately to whatever query has been posed, you are considered nonresponsive.  That’s part of the problem, but there are solutions.

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