How can you hold a prospect’s attention during a virtual sales call? First, recognize that you are potentially competing against multiple distractions such as your prospects multitasking, checking emails and instant messages and perform work while on the call.
Many BKBG Shareholders are passionate about design and creating dream kitchens for their clients. Imagine your showroom's performance if every team member possessed the same passion? The Deloitte Center for the Edge has identified three attributes of passionate people. The first is the passion of an explorer who is constantly looking to improve his or her performance.
We all know our limitations. You may feel uncomfortable confronting conflict or criticizing a coworker or client. Almost everyone has habits that limit performance. The challenge we face is first to confront our weaknesses and then figure out how to overcome them. Change is hard. That's why it is not surprising that a recent survey found fewer than 10% of employees change habits or performance when advised to do so following a performance review.
Deloitte Insights recently published Global Marketing Trends 2021 that identified top trends that will distinguish leading brands from two surveys of consumers and senior executives.
When you put off something until tomorrow or the next day or the day after that, your decision comes at a cost. Procrastination is present daily in your showroom and most likely in your home. How can you avoid having to pay the piper? University of Pennsylvania professor and best-selling author Adam Grant offers guidance.
Those who remember high school English and writing classes will recall teachers' admonitions to write in the active voice, use strong verbs and show don't tell, recalls author Bill Birchard in a recent HBR article. He challenges those rules and believes there is a better way to communicate and capture your audiences’ undivided attention. Write or speak in a way that causes your audience to release pleasing chemicals such as dopamine.
One of the secrets J. Willard Marriott cited to his success as a CEO and leader was his commitment not to perform any task that someone else in the organization could do. His ability to effectively delegate freed up his time to create one of the world’s most successful corporations.
One of the many challenges of responding to COVID-19 has been keeping team members, customers, subcontractors and others upbeat when there are few answers and an apparent no end to the challenges created by the global pandemic. On top of numerous uncertainties, we seem to be living in a time of toxicity. Just look at the recent presidential election and other political campaigns.
One of the biggest complaints about wearing masks is that it hinders communication. From a young age, we learn the importance of nonverbal communication. The mouth is the best region for showing emotions. There are 19 different types of smiles, for example. Smiles can reflect happiness, fear, embarrassment and pain, among other emotions. So, how do we communicate those emotions while wearing face masks, and how can we translate this to business interactions?
COVID-19 has accelerated consumer behavior changes that few could imagine or predict prior to the onset of the global pandemic. Online purchases that were growing at an average of 1% a year before COVID-19 increased 15% in three months and are likely not to retreat anytime shortly. 75% of U.S. consumers have tried a new store, brand or different way of purchasing during the pandemic reports McKinsey & Company and the Yale Center for Customer Insights