BKBG Blog

Has COVID-19 Changed the Definition of Luxury
June 3, 2021
Has COVID-19 Changed the Definition of Luxury

Has COVID-19 changed the definition of luxury?  The motivation for consumers to purchase luxury products and experiences is the desire to enhance their status and self-worth.  It’s Thorstein Veblen’s conspicuous consumption.  Wearing designer clothing, driving a Porsche, selecting custom cabinets all make a statement that shouts, “look at me, I’ve made it.”  Bain identifies a “post-aspirational” consumer mindset, suggesting consumers have evolved beyond aspiration as a motive for luxury purchases. Instead of purchasing luxury products as a means to demonstrate self-worth and status, Bain believes the primary motivations for luxury purchases post COVID-19 will emphasize diversity and inclusion in addition to sustainability and environmental issues.  “Activist” consumers will seek to align with brands that reflect consumers’ vision and desire for purpose.

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The Habits of Great Leaders
May 27, 2021
The Habits of Great Leaders

The habits of great leaders regardless of field include:

  • Superb time management skills
  • Being present and transparent with their teams
  • Great listeners
  • Constant learners
  • Being first to work

When you lead a team, a project or an entire operation it’s easy to get bogged down in the weeds, which prevents or deters spending quality time on initiatives that are most important.  Great leaders are weed whackers to help ensure that they spend their time on the right priorities.  

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The Key To Wowing Your Customers: Apple Knows
May 20, 2021
The Key To Wowing Your Customers: Apple Knows

Apple is the most valuable company on the planet. It operates more than 500 retail locations worldwide that are considered the gold standard for retail operations, generating higher sales per square foot than any other store anywhere.  Why is Apple so much more successful than anyone else?  You could argue that Apple makes really cool products that people want to buy.  Their stores are fun to visit.  You can play with Apple products and no one will bother year.  Architecturally, the open, well-lit environments create the right tone.  Those are big reasons, but store design and merchandise are not the only reasons.  The other critical component behind Apple’s retail success is its customer service and the lessons that Apple teaches are applicable to kitchen and bath showrooms.

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The Lessons of Silestone's Rebranding Effort
May 13, 2021
The Lessons of Silestone's Rebranding Effort

Last year, Cosentino undertook a sweeping rebranding and repositioning of its benchmark brand Silestone, targeting a new consumer base and a younger demographic, claims Elizabeth Ramos, Marketing Director for the American market at Cosentino.  Silestone’s target demographic are younger consumers that value more humane companies and focus on experiences and value.  Ramos claimed that this consumer wants to buy from companies that inspire them.

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Delivering the Ultimate Customer Experience
May 5, 2021
Delivering the Ultimate Customer Experience

Scott McKain believes that there are three types of customers.  At the base level, there are those who are transaction oriented.  These are individuals who are completely price oriented.  Give them the lowest price and you will win their business. McKain claims in The Ultimate Customer Experience that most businesses overestimate the number of people who are concerned exclusively with price.  He makes an important distinction when defining price-oriented purchasers.  Price is always a factor but only with a small percentage of the buying public is price the only factor.

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Mastering the Obvious: It's Not So Easy
April 29, 2021
Mastering the Obvious: It's Not So Easy

We were tasked with finding a speaker who could open a conference.  The goal was to fire everyone up at the start of the conference and then provide a hearty meal of compelling content that could be taken from the Conference room on Thursday and applied to our members’ businesses the following Monday.  

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Making Better Decisions
April 22, 2021
Making Better Decisions

The reasons we make bad decisions include not investing the sufficient amount of time required to make a good decision, believing that as rational human beings we can thoughtfully solve complex problems in our heads and that you don’t need anyone else’s help to decide, writes Cheryl Strauss Einhorn, CEO of Decisive, a consultancy that helps businesses solve complex problems.

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Why Boring Is Bad
April 15, 2021
Why Boring Is Bad

What's bad, boring and barely read at all? Most business writing. If you could taste words, most corporate websites, brochures, and sales materials would remind you of stale, soggy rice cakes: nearly calorie free, devoid of nutrition, taste and completely unsatisfying.

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Capitalizing on Good Times to Become The Long-Term Destination of Choice
April 8, 2021
Capitalizing on Good Times to Become The Long-Term Destination of Choice

During times of economic uncertainly such as the start of a pandemic when no one had a working crystal ball, people reverted to instinct.  They let the left side of the brain take over.  They forgot about goods and simply focused on saving what they had and surviving the unknown.  That’s it.  They rarely took time to do something extravagant or purchase a special item. 

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Habits of Highly Successful People
March 31, 2021
Habits of Highly Successful People

Jeff Haden in an Inc. magazine blog articulated commonalities among remarkably successful people.  Here’s what they have in common.

No Backup Plans  

There are no rearview mirrors.  They have no backup plan, because a backup plan represents an easy out if things get tough or don’t go the way they were expected to go.  Remarkably successful people focus on making their plans work and will do whatever it takes to succeed.  Haden states, “Total commitment – without a safety net – will spur you to work harder than you ever imagined possible.”  And if you do not succeed, learn from your mistakes, but keep working hard.

 

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