BKBG Blog

Come Back from the Holidays Energized
December 26, 2019
Come Back from the Holidays Energized

A lot of businesses either close or slow down during the last week of the year. It's time to spend with family, reflecting on successes and shortcomings and laying plans and goals for the coming year. Matt Plumber writes in an HBR blog post that to make the most of the time off during the last week of the year, it is important to understand your tendencies. Among working professionals, Plumber has found that there are three types of "holiday time misusers."

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Cutting One's Nose to Spite One's Face?
December 19, 2019
Cutting One's Nose to Spite One's Face?

Affordable luxury is an oxymoron. At least, according to Bernard Arnault, CEO of LVMH, arguably the world's most prestigious luxury brand whose empire includes Christian Dior, Louis Vuitton, Dom Perignon, Hennessy, most recently Tiffany, plus 70 others. Arnault does not believe that LVMH's brands should ever be discounted, ascribing to the notion that luxury brands need to have total control of distribution, pricing and how the brand is portrayed. 

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How To Delegate More Effectively
December 12, 2019
How To Delegate More Effectively

Delegation is one of the more difficult tasks for showroom owners and managers. However, when you don't delegate effectively, you send negative messages to your team that you don't trust them to perform to your expectations. You also limit your ability to grow because there is only one of you. To delegate more effectively, change the paradigm of how you interact with the team members who report directly to you. Flip the switch.

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A Lesson in Capturing the Attention and Trust of Designers
December 5, 2019
A Lesson in Capturing the Attention and Trust of Designers

Almost every kitchen and bath showroom wants to know the secret sauce of becoming the go-to resource for their local design community. 1stdibs has become the trusted online source for all designers tasked with sourcing furniture, antiques, art, rugs and other furnishings for the home. The company's website has more than 800,000 pieces that are individually vetted by a 1stdibs team member. Why has a website selling luxury products captured the attention and support of the design community? One reason is that 1stdibs makes it easy to search and to buy. As one designer notes, "1stdibs has streamlined our process tremendously." 

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Aesthetic Intelligence
November 21, 2019
Aesthetic Intelligence

Pauline Brown, former chairperson of North America for LVMH, claims that luxury brands and their leaders need to develop aesthetic intelligence in addition to traditional, artificial and emotional intelligence.

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The Productivity Benefits of Pride
November 14, 2019
The Productivity Benefits of Pride

Do your team members, at every level of your organization, take pride in what they do? Do they achieve a sense of professional and personal satisfaction from the work that they perform daily? In a recent article, Fast Company founder Bill Taylor opines that if you want your team to elevate their performance, you have to build up their pride. In his book Why Pride Matters More Than Money, Jon R. Katzenbach defines pride as "the relentless pursuit of worthwhile endeavors…Intrinsic price is institution-building when it prompts the kind of effective, customer-focused behaviors," which become competitive difference makers.

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Getting the Most from Your Team (and Yourself): PERMA
November 7, 2019
Getting the Most from Your Team (and Yourself): PERMA

What’s the key to happiness? If you asked Sigmund Freud, it’s the ability to avoid anxiety and not suffer. That's not very positive, and based on new research conducted by psychologist Dr. Martin Seligman, Freud has it all wrong. Seligman believes that happiness is readily achievable and the natural result of building one’s well-being by focusing on five areas.

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A Whack On the Side of the Head
October 31, 2019
A Whack On the Side of the Head

In his classic work, A Whack on the Side of the HeadRoger Van Och advises that the key to creativity is to look at the same things differently. And when you do, great things happen. There multiple examples. The inventor of Velcro was inspired by examining how the burrs from plants stuck to his clothes. Looking at the plants through a microscope revealed that there were hooks on the end of the burrs that would attach to the looped fibers in clothing. The ah-ha moment was to create a hook and loop alternative to conventional zippers.

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Building Bench Strength Within Your Business
October 10, 2019
Building Bench Strength Within Your Business

At a recent Remodelers Advantage conference, more than 75% of the remodeling company owners in the room indicated that they would be hiring new people within the next six months. This is exciting news because it indicates an optimistic outlook toward the future! Growth! Yes! 

The question then is, who to hire? Before you move forward, take a look at your current organizational structure and think about the future. Plan to hire employees that will help you build your bench with an eye to the future.

Bench Strength: The competence and number of employees ready to fill vacant leadership and other positions.

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Demographic Trends Impacting Brick and Mortar Showrooms
October 3, 2019
Demographic Trends Impacting Brick and Mortar Showrooms

This week another national brick and mortar retail chain declared bankruptcy and reported a rash of store closings. Forever 21 announced that it plans to shutter most of its overseas locations and shut down up to 350 of its 549 U.S. stores. Forever 21's fate continues the trend that is expected to see more than 5,000 brick and mortar retailers cease operations in 2019.

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