BKBG Blog

Three Keys to Attracting and Retaining Best-In-Class Talent
February 22, 2018
Three Keys to Attracting and Retaining Best-In-Class Talent

Career, community and cause are the three primary motivators that motivate the 21st century workforce to perform at their bests, concluded a study by Facebook of its team members.

Career relates to a place of employment that provides team members autonomy, enabling staff to use their strengths and provide them opportunities to learn and develop professionally.

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Creating a Best-In-Class Employee Experience
February 15, 2018
Creating a Best-In-Class Employee Experience

How do you make your showroom a place where people really want to work instead of a place to earn a living? According to the author of The Employee Experience Advantage Jacob Morgan, becoming a go-to employment destination requires providing superior cultural, technological and physical employee experiences. Morgan found that companies that made the largest investment in employee experiences showed up 28 times more among Fast Company magazine’s most innovative companies list and 11.5 times as often in Glassdoor’s Best Places to Work. Experiential organizations also had four times the average profit and more than two times the average revenue of companies that did not make similar investments. They were also 25 percent smaller, suggesting they are more productive and innovative.

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Why Sales Are Lost
February 8, 2018
Why Sales Are Lost

Many BKBG Shareholders complain about the Internet. They believe that the reason most customers don’t buy from their showroom is because their customers can buy for less someplace else. Sales Guru Bob Phelps argues that a lost sale is never about price or the product. A sale is lost because the sales professionals do not allay buyers’ fears. Phelps argues, “When you can remove risk or regret, your shopper is likely to buy.”

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Motivating Your Team
February 1, 2018
Motivating Your Team

Finding and retaining top talent remains one of the greatest challenges in the kitchen and bath showroom business. BKBG members may be able to greatly increase their recruitment and retention rates by framing the services that they provide to clients in a different light. A kitchen and bath showroom does so much more than build new spaces in homes. BKBG members help to improve quality of life for their clients. They make a positive difference, providing endless opportunities for family members to better connect with one another and build stronger relationships with neighbors and friends.

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Retail Lessons from the Retail Leader
January 25, 2018
Retail Lessons from the Retail Leader

Apple retail stores generate more dollars per square foot than any other retailer in the world. Scott Galloway points out in his new book The Four that Apple differentiates itself from other tech giants Google, Facebook and Amazon, because Apple is a luxury products company. Consumers spend eight to ten times more for an Apple iPhone than a Samsung Galaxy, because they are infatuated with the brand. Apple products connote a status that makes consumers feel good about their purchases.

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A Recipe to Make Your Showroom the Destination of Choice
January 18, 2018
A Recipe to Make Your Showroom the Destination of Choice

Follow this four-step recipe to make your showroom a destination of choice:

First, understand your customer’s goals and showcase why your showroom is best suited to meet those goals.

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Create More Raving Fans
January 11, 2018
Create More Raving Fans

Positive reviews and word-of-mouth referrals are gold to kitchen and bath showrooms. Imagine what your bottom line would look like if every one of your customers posted a positive review on Yelp or raved about the quality of your service and products to friends, neighbors and coworkers? Referrals can happen naturally or you can create them. Consider the following:

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A Quick Guide to More Effectively Managing Email
January 4, 2018
A Quick Guide to More Effectively Managing Email

Think about it – you and your team spend an inordinate amount of time either preparing, reading or responding to emails. Imagine how much more productive you and your team could be if you could email under control.

Step one, determine what you will do with each email that you receive. That does not mean you respond to each email immediately. There are three main options:

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Making Resolutions that You Can Keep
December 28, 2017
Making Resolutions that You Can Keep

It’s the time of year that many people consider making a resolution to improve their life, business, relationships, health or a host of other reasons. However, the odds say that most resolutions won’t be successful. According to one study, only 8 percent of New Year’s resolutions are kept.

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Old Dogs Can Learn New Tricks
December 21, 2017
Old Dogs Can Learn New Tricks

Change is one of the most difficult tasks for most people. It becomes even more challenging if the change involves subject areas that bore you or tasks you don’t like. However, change does not have to be painful writes Dr. Barbara Oakley, in her new book, Mindshift: Break Through Obstacles to Learning and Discover Your Hidden Potential.

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