BKBG Blog

Back from the Dead
August 31, 2017
Back from the Dead

Five years ago, no one would bet on Best Buy. The poster child for showrooming, Best Buy appeared destined for the same graveyard that housed vanquished competitors Circuit City and Radio Shack. Best Buy appointed Hubert Joly as its new CEO in 2012, and he developed a plan dubbed Renew Blue that featured:

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A Showroom's Competitive Advantage
August 24, 2017
A Showroom's Competitive Advantage

50 percent of customers are interested in purchasing custom products and 48% of those customers are willing to wait for a product that they can call "all their own," found a 2016 Deloitte consumer survey. Those findings certainly spell good news for BKBG member showrooms. The ability to produce unique products whether they are split finishes, unique combinations of handles and spouts on faucets, custom system showers or individualized pieces of cabinet and door hardware for kitchens provide showrooms with competitive advantages that can't be replicated by online retailers, big box national chains or order takers down the street.

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The Power of Being Nice
August 17, 2017
The Power of Being Nice

Two professors from the University of Michigan's Ross School of Business found that speaking positively of fellow team members gives more meaning to one's work and provides a greater sense of purpose. They also claim that there are numerous opportunities to highlight your team's contributions and talent that often are not taken advantage of.

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Can You Teach an Old Dog New Tricks?
August 10, 2017
Can You Teach an Old Dog New Tricks?

Our world is changing so rapidly that you may not believe you have the capacity to keep pace. Wouldn't we all be more productive if we could assess applications that are best suited for our businesses and careers more quickly? Everyone knows someone who is technologically illiterate, but does that mean they can't learn or it's too complicated to even try? 

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Spot Red Flags During Interviews
July 27, 2017
Spot Red Flags During Interviews

Hiring the right match for you business culture is one of the greatest challenges facing kitchen and bath showroom owners. There are a few red flags that you should watch for when interviewing candidates.

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Building a Customer Service Culture
July 20, 2017
Building a Customer Service Culture

Excellent customer service is the key to holding on to customers, which, in turn, is the key to sustaining long-term profitability. Customer service guru Dennis Snow (Snow & Associates) has developed a hierarchy of customer service expectations derived from research by the Gallup organization.

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How To Make Your Message Go Viral
July 13, 2017
How To Make Your Message Go Viral

Word of mouth is responsible for 93% of messages passing from one person to another. Everyday, Americans engage in 16 word of mouth conversations where they say something positive or negative about a showroom, product, service or person. We recommend restaurants and movies we’ve watched to coworkers, tell family members about a great sale and recommend babysitters to our neighbors. American consumers mention brands 3 billion times a day. Our mentioning of brands is about as involuntary as is our breathing. We do it so often, we don’t even thing about it.

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Are You A Victim of Confirmation Bias?
July 6, 2017
Are You A Victim of Confirmation Bias?

Most hiring processes are not effective due to a concept known as "confirmation bias.” This involves people who interview prospects for a position in their firm that make a determination of a candidate's fit within five minutes of the start of the interview and then spend the rest of the time affirming what they want to believe based on those first impressions. 

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