Today's job market is incredibly tight. Most anyone who wants to work can find a job. Unemployment levels are at their lowest levels in the past 50 years. The current environment places a premium on the need to provide a workplace and culture that attracts and retains best-in-class talent.
Patty McCord, former chief talent officer at Netflix, recently recorded a TED talk offering eight lessons for building a company that people enjoy working for:
Lesson One: Your Employees Are Adults
Think about the rules that govern your workplace. Do you really have to tell people what time they need to arrive and when they need to leave, whether or not to take their vacation and what holidays they can take?
Do you have rules and regulations that treat your team members like children? Most of your team members have obligations such as car and housing payments. They most likely want to make a difference in the world. McCord recommends that you start with the assumption that your team members come to work every day to do an amazing job. When you create a culture around amazing, be prepared to be surprised at what you will receive.
Lesson Two: The Job of Management Is Team Building
The key role of managers is to build great teams. The metrics that matter most are the happiness of your customers, team members, suppliers, installers and the like. Do you focus on the amazing, or do you measure performance based on how well someone follows the rules, shows up on time or asks for permission?
Lesson Three: People Want To Do Work That Means Something.
Careers are journeys. It's unreasonable to expect someone to spend their entire career with your organization. Don't keep people for the sake of keeping them. Instead, focus on creating a company that is a great place to be from. That way everyone who leaves your organization can be a brand ambassador. When you spread that kind of excitement throughout the world, your company becomes much better and an employer of choice.
Lesson Four: Everyone In Your Company Should Understand Your Business
Start with the assumption that your team members are smart adults. The most important thing to teach those smart people is how your company works. Continually explain what you do, why it matters, what is measured and what success looks like.
Lesson Five: Everyone Should Be Able to Handle the Truth
Do you really believe that it helps your team and your company to only give feedback once a year at the annual performance review? How often do we practice giving feedback? Tell your team the truth about what they do, both right and wrong, at the moment they are doing it.
Lesson Six: Live Your Values
If you have a leadership position, the most important thing you can do is live the company values. If your organization promotes professionalism as a value, you need to be on time for all meetings. People can't be what they can't see.
Lesson Seven: All Start-Up Ideas Are Stupid
If ten years ago, you were asked to invest in a company that used the Internet to persuade strangers to sleep in one another's homes instead of using hotel rooms, would you have opened your checkbook? All start-up ideas are stupid; otherwise, someone would have already done them.
Lesson Eight: Every Company Needs to Embrace Change
It's an exciting world that is continuously changing. The more you embrace change, the more successful you will become and the more fun you will have.