BKBG Business Blog

Who wants to be around cranky people? Most likely none of your customers, suppliers or fellow team members. However, it is almost impossible not to...

Change is one of the hardest responsibilities that showroom owners and managers need to master. It’s not easy to get team members, suppliers...

“Your job isn’t to get people to buy stuff; your job is to matter to them. You need your customer to believe in what you do. To...

Four years ago, Nieman Marcus was working its way out of bankruptcy. The first quarter of 2022 was brutal for many retailers. The Conference Board...

How many times have you told your team to work smarter not harder? That’s easy to say, but more difficult to execute. As owners and leaders...

Thomas Jefferson wrote in the Declaration of Independence that Americans have the inalienable right to life, liberty, and the pursuit of happiness....

Who sells products in your showroom? Duh, it’s the salespeople – right? Not always. In today’s 24-7-365-connected world where 99%...

Unemployment in the U.S. remains at historic lows. Finding new team members remains a top challenge for most BKBG showrooms. A lasting side effect...

How often should you email customers and prospects? That depends on the goals you want to achieve from an email campaign. A goal might be to drive...

There’s an old curse: May you live in interesting times. The last couple of years have been interesting to say the least. Dealing with COVID,...

We all have had bad customer experiences. According to Hug Your Customers author Jack Mitchell, a mistake or customer service shortcoming is an...

If you asked most showrooms what their biggest challenge is, personnel is the answer almost all of the time. A record-breaking 4.53 million...