BKBG Blog

We all have had bad customer experiences. According to Hug Your Customers author Jack Mitchell, a mistake or customer service shortcoming is an...

If you asked most showrooms what their biggest challenge is, personnel is the answer almost all of the time. A record-breaking 4.53 million...

“I am going to put a thousand songs in your pocket,” claimed then-Apple CEO Steve Jobs when he introduced the iPod. It was a...

Reading is comparable to exercise. Most business owners and successful designers know that they should exercise and read more than they do...

It’s hard to teach old dogs new tricks and that’s one of the biggest challenges showrooms have in adapting to the new customer-buying...

Contagious – Why Things Catch On, written by U Penn Wharton Marketing Professor Jonah Berger, offers guidance that kitchen and bath showrooms...

More than 47 million Americans voluntarily quit their jobs in 2021, reports the U.S. Bureau of Labor Statistics. The result is that many BKBG...

Numerous marketing experts claim that kitchen and bath showrooms must deliver compelling, engaging and memorable customer experiences to stand out...

How much time, energy and intellectual capital do you spend on things that are not worth the effort? Most likely the answer is too much. Similar to...

How many times have you found yourself wanting to emulate a competitor or a benchmarking business that has a good idea? Do you kick yourself for...

A lesson many kitchen and bath showrooms learned from sheltering in place during COVID 19 is that coming to the showroom every day is not necessary...

You may believe that some people are more creative than others and wonder why you can’t be as cutting edge or your showroom be more...