BKBG Blog

We treat our employees like they are rats in a maze, writes noted behavioral economist Dan Ariely. “We really have this incredibly simplistic...

There are not a lot of people who believe they don’t receive enough email. Yet, email remains the primary tool kitchen and bath showrooms to connect...

The saying "Ignorance is bliss" comes from Thomas Gray's 1742 poem “Ode on a Distant Prospect of Eton College.” The phrase has both...

Make Customers Feel Smart Instead of Demonstrating How Smart You Are When describing possible options, don’t provide every possible...

One of the great misnomers in business today is to call your personnel department Human Resources. Humans are not resources. They are people who...

If you are like me, you probably believe that creativity is a genetic quality. You either have it or you don’t. Guess what? We are wrong. ...

The Buzz has featured numerous articles describing the need to provide your customers with compelling showroom and online experiences. ...

Will Guidara built Eleven Madison Park in New York City into the number one rated restaurant in the world. Eleven Madison Park not only served...

Would you like to be happier? Who would answer no? Happiness makes you perform better, feel better and to better enjoy life. Some people may...

Charlie Brown said, “Potential is man’s greatest burden.” Charles Shultz’ insight also is applicable to kitchen and bath...

Buzz readers who are a bit more senior or fans of older movies may remember the famous line in Cool Hand Luke where a prison guard tells a...

How many times have you thought, if only I had more time? As John Doerr points out in his best-selling book, Measure What Matters, every time you...