BKBG Blog

BKBG Business Blog

Who wants to be around cranky people? Most likely none of your customers, suppliers or fellow team members. However, it is almost impossible not to...

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Change is one of the hardest responsibilities that showroom owners and managers need to master. It’s not easy to get team members, suppliers...

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“Your job isn’t to get people to buy stuff; your job is to matter to them. You need your customer to believe in what you do. To...

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Four years ago, Nieman Marcus was working its way out of bankruptcy. The first quarter of 2022 was brutal for many retailers. The Conference Board...

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How many times have you told your team to work smarter not harder? That’s easy to say, but more difficult to execute. As owners and leaders...

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Thomas Jefferson wrote in the Declaration of Independence that Americans have the inalienable right to life, liberty, and the pursuit of happiness....

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Who sells products in your showroom? Duh, it’s the salespeople – right? Not always. In today’s 24-7-365-connected world where 99%...

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Unemployment in the U.S. remains at historic lows. Finding new team members remains a top challenge for most BKBG showrooms. A lasting side effect...

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How often should you email customers and prospects? That depends on the goals you want to achieve from an email campaign. A goal might be to drive...

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There’s an old curse: May you live in interesting times. The last couple of years have been interesting to say the least. Dealing with COVID,...

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We all have had bad customer experiences. According to Hug Your Customers author Jack Mitchell, a mistake or customer service shortcoming is an...

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If you asked most showrooms what their biggest challenge is, personnel is the answer almost all of the time. A record-breaking 4.53 million...

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